Bowen’s Party Emporium – Privacy Policy
1. Introduction
Bowen’s Party Emporium (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, make an enquiry, or place an order. Bowen’s Party Emporium is a trading name of Bowen’s Group Ltd, registered in England and Wales
By using our website, social media pages, or services, you consent to the practices described in this policy.
2. Data We Collect
We may collect and process the following types of personal information:
Identity Data: Name, title, and contact preferences.
Contact Data: Email address, phone number, billing/delivery address.
Order Data: Details about your event, décor preferences, date, location, and payment information.
Communication Data: Messages sent via email, WhatsApp, Facebook Messenger, Instagram, or website contact forms.
Marketing Data: Your consent preferences for receiving marketing and promotional materials.
Photographic Data: Images of completed décor, where permission is granted or implied.
We do not collect any special category (sensitive) personal data unless explicitly provided by you and necessary for the service.
3. How We Use Your Data
We use your personal data for the following purposes:
To process enquiries, bookings, and payments.
To deliver products or services as requested.
To communicate with you regarding your order, changes, or delivery information.
To improve our services through feedback and internal analysis.
To comply with legal and accounting obligations.
To send marketing or promotional communications, only where you have given consent or a legitimate interest exists.
To display photographs of completed work on our website or social media, where consent has been obtained or where no personal identification is shown.
4. Legal Basis for Processing
We rely on the following lawful bases for processing your personal data:
Contractual necessity – to fulfil your booking or enquiry.
Legitimate interest – for business administration, customer service, and reasonable marketing.
Consent – where you opt in to receive marketing communications or allow the use of images.
Legal obligation – to maintain records for tax, audit, or compliance purposes.
5. Data Sharing and Third Parties
We respect your privacy and only share personal data when necessary to deliver our services, for example with:
Payment processors (e.g. Stripe, Klarna, or your chosen method)
Couriers or delivery drivers
Professional advisers (e.g. accountants, IT support, website hosting)
Legal authorities if required by law
All third parties are required to keep your information secure and use it only in accordance with the law.
We do not sell or rent your personal information to any third party.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, or reporting requirements.
Typically, we will retain order and payment data for up to six years to comply with accounting regulations.
Marketing data will be retained until you opt out or withdraw consent.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
These include secure email systems, password-protected devices, and encrypted storage where applicable.
While we take all reasonable steps to secure your information, no system is completely secure, and data transmitted over the internet is done at your own risk.
8. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“the right to be forgotten”)
Object to or restrict processing of your data
Withdraw consent for marketing at any time
To exercise any of these rights, please contact us via email at party@bowens-group.co.uk.
We may require proof of identity before processing your request.
9. Cookies and Website Use
Our website may use cookies to improve functionality, analyse traffic, and enhance the user experience.
You can control or disable cookies through your browser settings. For more information, please refer to our separate Cookie Policy (if applicable).
10. Social Media and Messaging Platforms
If you contact us via Facebook, Instagram, WhatsApp, or other platforms, your personal data will also be subject to that platform’s own privacy policy.
We encourage customers to review these policies before sharing personal information via third-party messaging services.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in law or our business operations.
The most current version will always be available on our website, and the “Last Updated” date will indicate when changes were made.
Last Updated: October 2025
12. Contact Details
For any questions, concerns, or data requests, please contact:
Bowen’s Party Emporium
Trading name of Bowen’s Group Ltd
Email: party@bowens-group.co.uk
Website: www.bowenspartyemporium.co.uk